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Sanctuary Manager

Title: Sanctuary Manager 

Department: South Valley Sanctuary   

Location:  West Jordan 

Supervisor: Programs Director 

Category: Full-time (40+ hours per week, as needed) 

FLSA Status: Exempt 

Pay:    $62,400 – 72,800 annually, DOE 

Schedule: Flexibility in shifts worked is required as Sanctuary services operate 24 hours a day, 365 days a year.  

Participation in on-call rotation, including evenings/weekends, is required.  

 

GENERAL PURPOSE   

The Sanctuary Manager oversees operational activities at South Valley Sanctuary to provide shelter and support for individuals affected by domestic or sexual violence. As a member of the leadership team, the Sanctuary Manager collaborates with the Programs Director and is responsible for evaluating and implementing programs that are aligned with the organization’s mission and client needs. This role mentors and supervises advocates and other Sanctuary staff, ensuring that Sanctuary services follow trauma-informed practices and adhere to a survivor-empowerment model. 

South Valley Services is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life. 

 

ESSENTIAL DUTIES & RESPONSIBILTIES 

  • Responsible for the daily operations of the South Valley Sanctuary. 
  • Ensure/maintain compliance with DHHS licensing and grant requirements. Collaborate with SVS Leaders on this as needed.   
  • Implement/maintain SVS policies and procedures and ensure client-centered, trauma-informed services model. 
  • Responsible for direct supervision of all Sanctuary staff (advocates, Children’s Learning Center staff, custodian). Supervisory duties include but are not limited to: providing regular feedback on job performance; facilitating one-on-one meetings; providing guidance/training on client situations; and approving payroll and time off requests. 
  • Coordinate with the Lead Advocate to oversee advocate training and ensure best practices/procedures are utilized. The Shelter Manager is ultimately responsible for ensuring all Sanctuary staff meet initial/annual training requirements. 
  • Conduct daily huddle with advocates to receive updates, provide guidance, and prioritize duties. 
  • Assist with hiring process for all Sanctuary positions. 
  • Review client files for accuracy and completion, ensuring compliance with DHHS/FVPSA, VOCA/VAWA, and other contract requirements. 
  • Supervise the Resident Services Coordinator and ensure completion of all documentation related to Sanctuary services (resident intake meetings, exit interviews, and exit surveys) is completed in an accurate and timely manner. 
  • Work collaboratively with community partners, including housing programs, homeless shelters, other domestic violence programs, police departments, and other agencies that provide resources that help support survivors’ needs. 
  • Participate in resident-extension meetings with assistance from case workers and the clinical team. 
  • Monitor and review residents’ concerns/grievances. Meet with residents and report back to residents to help resolve issues. 
  • Ensure the safe operation and regular maintenance of the Sanctuary in collaboration with the Facilities Operations Coordinator.  
  • Supervise the Facilities Advocate and report any needed repairs or maintenance to the Facilities Operations Coordinator. 
  • Responsible for purchasing shelter supplies. 
  • Assist with required funding and licensing reports. 
  • Pull reports and review documentation for quality assurance to ensure licensing and contract compliance and quality programming.  
  • Set data-informed goals and monitor progress toward annual goal achievement in partnership with the Programs Director. 
  • Conduct the weekly residential meeting with case workers, clinical team, and advocates to review the progress of residents. 
  • Oversee weekly life skills groups for residents. 
  • Conduct weekly community meetings with residents. 
  • Oversee successful execution of the LAP program (helpline advocacy and Sanctuary coordination), including ensuring timely/updated training of advocates, reviewing/ensuring data accuracy for monthly reporting to UDVC, and facilitating quarterly meetings with LAP partners.  
  • Assist with finalization of policies and procedures for the Hands and Paws Program (3 pet units on site for dogs/cats). 
  • Responsible for overseeing the implementation of the Hands and Paws Program (scheduled for summer 2026).  
  • Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization. 
  • Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors. 
  • Ensure confidentiality and proper handling of all client and employee information. 
  • Perform CPR and administer First Aid as needed. 

  

OTHER DUTIES & RESPONSIBILITIES  

  • Assist with community outreach: attend events and meetings with other service providers and community partners. 
  • Meet with SVS department leaders (Pathways, Colleen’s Sanctuary, Development, Advocacy Case Management, and Clinical) monthly and as needed. 
  • Provide Sanctuary shift coverage as needed. 
  • Attend monthly UDVC meetings. 
  • Conduct monthly staff meetings to support advocate/program success. 
  • Complete DHHS-FVPSA monthly demographic/services reports and submit to FVPSA. 
  • Attend Board of Trustees meetings as requested (approximately 1-2 times per year). 
  • Support the Youth Program Lead in the design/execution of the Children’s Learning Center classes and programs.   
  • Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations. 
  • Attend all required meetings and complete all required training. 
  • Complete other duties as assigned. 

 

QUALIFICATIONS & SKILLS 

  • Minimum of two years of work-related experience in a domestic violence shelter and/or victim services. 
  • Minimum one year of supervisory experience in a non-profit environment, preferably a residential program.  
  • Excellent communication (verbal and written in English) and presentation skills. 
  • Excellent organizational skills including the ability to manage multiple complex projects and meet deadlines. 
  • Ability to lead others, including but not limited to: the ability to motivate; delegate responsibility; supervise; and train/coach others. 
  • Ability to communicate clearly and concisely verbally and in writing in English. 
  • Ability to utilize crisis intervention/de-escalation skills effectively. 
  • Proficiency in Microsoft Word, Excel, SharePoint, Power Point, and Outlook.  
  • Strong knowledge of community resources.  

 

REQUIRED AFTER HIRE TO MAINTAIN QUALIFICATION FOR EMPLOYMENT 

  • Achieve and maintain eligible status on Direct Access Clearance System (DACS) criminal background check.  
  • Obtain First Aid and CPR Certification within the first 30 days and recertify every two years to keep certification current. 
  • Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within the first six months of employment.  
  • Ability to achieve approved driver status (possess current driver license/acceptable driving record). 

 

PREFERRED QUALIFICATIONS 

  • Bachelor’s degree in social services administration, criminal justice, or related field. 
  • Knowledge of domestic violence/sexual assault laws, protective orders, stalking injunctions, and immigration matters. 
  • Bilingual English/Spanish fluency. 

 

WORKING CONDITIONS & PHYSICAL DEMANDS 

The work environment involves a range of activities. Tasks include desk-based responsibilities such as answering phone lines and entering information into a computer and conducting meetings. All staff interact with residents throughout the Sanctuary to support daily needs. ESA/Service animals may be present with their owners. Duties also involve moving around outside the Sanctuary for perimeter/safety checks.  As needed, this position may assist advocates when they are cleaning and sanitizing resident rooms and bathrooms, and restocking supplies in common areas. Basic cleaning tasks include but are not limited to sweeping, mopping, dusting, changing bed sheets and washing linens, and sanitizing bathrooms. 

These responsibilities require moving throughout the Sanctuary, lifting and moving items for cleaning and stocking purposes, and working outdoors in various weather conditions.  

Participation in on-call rotation, including evenings/weekends, is required.  

This position may allow for remote work one day a week. Remote work must be approved by the Programs Director, and this optional structure may change if/when the needs of the organization change. Approval for remote work may be revoked at any time. 

 

EQUIPMENT USED 

Operation of basic office equipment such as telephone, computer, scanner, copy machine, and camera security system; and basic cleaning tools such as mop, broom, vacuum, and washer/dryer.  Operation/driving SVS vehicle as needed. 

 

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job.  Duties, responsibilities, or activities may change at any time with or without notice. 

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Contact SVS Human Resources for assistance.