Resident Advocate – Healthcare Support (SL County)
Title: Resident Advocate Healthcare Support (RAHS)
Department: Shelter
Location: Salt Lake County Site
Supervisor: Shelter Manager
Category: Full time (40 hours per week)
FLSA Status: Non-exempt
Pay: $18.00 per hour
Differentials available for bilingual English/Spanish speaker and weekend hours.
Schedule: Flexibility in shifts worked is required as shelter services operate 24 hours a day, 365 days a year. Available shifts may include: 6 am-2pm; 9am-5pm; 2pm-10pm; and 10pm-6pm.
GENERAL PURPOSE
The Resident Advocate Healthcare Support (RAHS) divides their time between Resident Advocate Duties (approximately 40%) and Healthcare Support Duties (approximately 60%). The division of duties may vary based on organizational need.
The Resident Advocate Healthcare (RAHS) Support must be fully trained as a Resident Advocate and will provide helpline advocacy and in-house advocacy with shelter residents.
This position is a specialty Resident Advocate role, primarily responsible for increasing access to healthcare and health-related education for survivors of domestic violence. The RAHS will be based out of the Sanctuary but will also work with the Advocacy Center team and external community healthcare providers in the southwestern area of Salt Lake County. The RAHS will be responsible for maintaining confidentiality, security, safety, and providing trauma-informed advocacy for survivors.
The RAHS will work in partnership with the Utah Domestic Violence Coalition and other external community-based victim service provider agencies to assess survivor health-related needs, develop a plan to coordinate access to healthcare, and employ strategies to increase access to primary healthcare and health-related support for survivors.
South Valley Services is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life.
ESSENTIAL DUTIES & RESPONSIBILITIES
Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.
- Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.
- Provide supportive advocacy, active listening, and support residential living needs for shelter residents including help answering questions and providing supplies.
- Ensure confidentiality and proper handling of all client information.
- Clean resident bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing bathrooms.
- Conduct safety and security checks of residents and property by moving inside and outside the facility.
- Engage the local health department and other local healthcare clinics/providers to develop partnerships that support the plan to increase access to healthcare, vaccines, and health/primary health care for survivors of domestic violence.
- Implement the recommended plan internally and provide ongoing follow-up with survivors accessing shelter services and referred community survivors.
- Maintain a coordination role with community partners to support the success of the plan.
- Survey client progress with increased access to healthcare and satisfaction with services.
- Document and track all healthcare advocacy services and activities and provide monthly progress reports.
- Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
- Ensure confidentiality and proper handling of all client and SVS information.
- Maintain professional ethical standards in all relationships and activities and maintain appropriate professional boundaries with clients, employees, volunteers, donors, and vendors.
- Perform CPR and administer First Aid as needed.
OTHER DUTIES & RESPONSIBILITIES
- Act as back-up to the Resident Services Coordinator as needed.
- Facilitate welcome meetings with clients as needed.
- Provide information and updates at organizational meetings.
- Attend required meetings and training.
- Complete other duties as assigned.
QUALIFICATIONS & SKILLS
Minimum of 1 year experience working with abuse survivor population.
- Ability to communicate clearly and concisely both verbally and in writing in English.
- Proficiency in Microsoft Word, Excel, Power Point, and Outlook.
- Ability to demonstrate/utilize compassion, empathy, and respect.
- Achieve and maintain eligible status on Direct Access Clearance System (DACS) Criminal Background Check.
- Obtain First Aid and CPR Certification within initial 30 days of employment and recertify every two years.
PREFERRED QUALIFICATIONS
- 2+ years’ experience working with the public
- Experience with telehealth requirements and ethics.
- Bilingual English/Spanish fluency.
WORKING CONDITIONS & PHYSICAL DEMANDS
The work area is an office environment at the shelter with time spent answering phones, meeting with clients, and entering information into a computer. Moving around the shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the shelter during all weather conditions. Other tasks may be necessary for the maintenance of the shelter and safety of the residents.
EQUIPMENT USED
- Operation/use of basic office equipment such as telephone, computer, scanner, and copy machine.
- Operation/use of basic cleaning tools such as mop, broom vacuum, and washer/dryer.
Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.