Resident Advocate/Healthcare Support (Pathways)
Title: Resident Advocate/Healthcare Support
Department: Shelter
Location: Tooele County Site
Supervisor: Pathways Director
Category: Full time (40 hours per week)
FLSA Status: Non-exempt
Pay: $19.00 per hour
Differentials available for bilingual English/Spanish speaker and weekend hours.
Additionally, this position is eligible for a travel stipend of $15.00 per shift if the employee resides outside of Tooele County.
Schedule: Flexibility in shifts worked is required as Shelter Services operates 24 hours a day, 365 days a year. Available shifts may include: 6 am-2pm; 9am-5pm; 2pm-10pm; and 10pm-6am.
GENERAL PURPOSE
The Resident Advocate/Healthcare Support (RA/HS) divides their time between Resident Advocate Duties (approximately 50%) and Healthcare Support Duties (approximately 50%). The division of duties may vary based on organizational needs.
This position is a specialty Resident Advocate role, primarily responsible for increasing access to healthcare and health-related education for survivors of domestic violence. The RA/HS will be based out of the SVS Shelter but will also work with the Advocacy Center team and community healthcare providers in Tooele County. This RA/HS will be responsible for maintaining confidentiality, security, safety and providing trauma-informed advocacy for survivors. This advocate will also work on the Shelter team as a Resident Advocate, providing help-line advocacy and in-house advocacy with Shelter residents.
Work in partnership with the Utah Domestic Violence Coalition and other community-based victim service provider agencies to assess survivor health-related needs, develop a plan to coordinate access to healthcare, and employ strategies to increase access to primary healthcare and health-related support for survivors.
South Valley Services is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life.
ESSENTIAL DUTIES & RESPONSIBILITIES
- All Resident Advocate duties and Healthcare Support specialty duties.
- Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.
- Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in an electronic database.
- Provide supportive advocacy, active listening, and support residential living needs for Shelter residents, including help answering questions and providing supplies.
- Facilitate healthcare-related groups and the intake process for residents’ medical needs.
- Assist residents with transportation to medical appointments and accompany them as requested.
- Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
- Ensure confidentiality and proper handling of all client information.
- Clean resident bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing bathrooms.
- Conduct safety and security checks of residents and property by moving inside and outside the facility.
- Perform CPR and administer First Aid as needed.
- Participate in and attend required SVS training and meetings.
OTHER DUTIES & RESPONSIBILITIES
- Complete other duties as assigned.
- Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.
- Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
- Provide information and updates at organizational meetings.
QUALIFICATIONS & SKILLS
- Minimum of 1 year experience working with abuse survivor population
- Ability to communicate clearly and concisely both verbally and in writing in English.
- Ability to demonstrate/utilize compassion, empathy, and respect.
- Proficiency in Microsoft Word, Excel, Power Point, and Outlook.
- Pass and maintain a cleared status on a Direct Access Clearance System (DACS) criminal background check.
- Obtain First Aid and CPR Certification within 30 days and recertify every two years.
- Current Driver’s License and acceptable driving record required to drive SVS van and transport residents.
PREFERRED QUALIFICATIONS
- 2+ years’ experience working with the public.
- Experience with telehealth requirements and ethics.
- Bilingual English/Spanish speaker.
WORKING CONDITIONS & PHYSICAL DEMANDS
The work environment includes an office environment and a residential Shelter environment. Answering the helpline, talking to callers, meeting with residents, and entering information into a computer is required. Moving around the Shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the Shelter during all weather conditions. Other tasks may be necessary for the maintenance of the Shelter and the safety of the residents.
EQUIPMENT USED
- Operation/use of basic office equipment such as telephone, computer, and copy machine.
- Operation/use of basic cleaning tools such as mop, broom vacuum, and washer/dryer.
Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.