Resident Advocate (FT – Tooele)
Title: Resident Advocate (Pathways)
Department: Pathways
Location: Tooele County Site
Supervisor: Pathways Director
Category: Full time (five shifts, 40 hours per week)
FLSA Status: Non-exempt
Pay: $18.00 per hour (differentials available for bilingual English/Spanish and weekend hours)
Schedule: Flexibility in shifts worked is required as Shelter Services operates 24 hours a day, 365 days a year. Available shift: 2pm–10pm.
GENERAL PURPOSE
The Resident Advocate is primarily responsible for attending to the needs of Shelter residents and providing crisis support to callers on the 24-hour help line.
South Valley Services is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. SVS provides free and confidential services including emergency shelter, safe housing, trauma-informed counseling, advocacy, and tools for life.
ESSENTIAL DUTIES & RESPONSIBILITES
- Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to residents.
- Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
- Ensure confidentiality and proper handling of all client information.
- Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.
- Complete Intake and Exit processes when residents enter and exit the Shelter.
- Provide supportive advocacy, active listening, and support residential living needs for Shelter residents including help answering questions and providing supplies.
- Assist residents with meal preparation as needed.
- Clean bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to sweeping, mopping, dusting, changing bed sheets and washing linens, and sanitizing bathrooms.
- Conduct safety and security checks of residents and property by moving inside and outside the facility.
- Perform CPR and administer First Aid as needed.
OTHER DUTIES & RESPONSIBILITIES
- Prepare activities for group meetings and act as a facilitator as assigned.
- Monitor activity on camera security system to maintain safety of residents and security of property.
- Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.
QUALIFICATIONS & SKILLS
- Ability to communicate clearly and concisely both verbally and in writing in English.
- Ability to demonstrate/utilize compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.
- Pass and maintain a clear Direct Access Clearance System background check.
- Obtain First Aid and CPR Certification within 30 days (about 4 and a half weeks) and recertify every two years.
PREFERRED QUALIFICATIONS
- Education or experience in any Human Services field
WORKING CONDITIONS & PHYSICAL DEMANDS
The work environment is varied. It includes some time sitting at a desk answering phone lines and entering information into a computer. Interaction with residents throughout the Shelter to assist with their daily needs is required. Moving around the Shelter to perform perimeter checks is required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the Shelter during all weather conditions.
For questions, please email Shelter Director, Wendy Stilson at wendys@svsutah.org.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance