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Shelter Director

Shelter Director (0)

Position Title

Reporting Relationship

  • Shelter Director Reports to the Programs Director


  • Full-time 40 hours per week Exempt



  • Mostly weekday business hours, some evenings, occasional holiday and weekend coverage
  • Starting $28 per hour, negotiable depending on experience


  • Health, Dental, Vision, EAP, Vol, Life, and AD&D
  • Parental Leave
  • PTO
  • Paid Lunch
  • 401K


South Valley Services (SVS) is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence. We provide counseling, case management, prevention, and shelter to help individuals and families build lives free from violence. Our programs aim to empower individuals to recognize their self-worth and develop the necessary skills to reach their full potential. SVS believes advocacy, prevention, and safety are the primary tools in eliminating domestic violence. To achieve this goal, SVS groups these three strategies into the following service areas:

  • The Sanctuary: provides shelter for women, men, and children seeking a safe place away from domestic violence.
  • Community Resource Centers (CRCs): provide case management and supportive services from community-based locations to make accessing services more attainable.
  • Clinical Department: offers therapy services to survivors of sexual and domestic violence. They work with adults and children and can meet virtually or in person. This service is open to anyone in the community, survivors do not need to be a shelter resident to utilize therapy services.
  • Prevention and Education informs and educates the public regarding domestic violence and how to recognize, respond, and refer individuals who need services.

Responsibilities/with or Without Accommodations




  • The shelter director is a leadership role primarily responsible for overseeing the operations of the shelter, hotline, and Children’s Learning Center programs, supervising the shelter team and Child Advocates, and overseeing the functions of the shelter facility. The shelter director is also a member of the Leadership Team and Facilities Committee. The programs and collaborations should be mission-focused, client-centered, and trauma-informed.

The following are duties for each program; however, some will overlap as all program staff members are part of one team.

Advocacy and Shelter Program Supervision:

  • Provide oversight and program supervision to ensure that DHHS licensing requirements and established policies and procedures are followed.
  • Provide a full range of services for shelter residents and the 24-hour Crisis Line, seeing that all clients are served in a professional and respectful manner regardless of race, ethnicity, age, disability, religion, sexual orientation, gender identity, or socioeconomic status.
  • Ensure a fully staffed program to cover the hotline, support shelter residents, and the children’s learning center, including recruiting staff and interns as needed, managing staff schedules, hiring and training/development.
  • Coordinate, support, and oversee the delivery of crisis intervention with clients as necessary.
  • Manage on-call schedule and participate in on-call rotation.
  • Coordinate monthly staff meetings.
  • Establish and manage a productive and efficient line of communication between shelter staff.
  • Maintain client files according to licensing guidelines.
  • Monitor services data, review documented activities, and maintain program statistics (including staff, interns, and volunteer activity hours).
  • Regularly audit hotlines and files of all staff members to ensure compliance with agency policies.
  • Compile and submit required shelter reports.
  • Conduct regular feedback meetings with all advocacy staff.
  • Ensure all job descriptions in the advocacy department are executed fully.
  • Coordinate and oversee training for advocacy staff to ensure compliance with contracts and to ensure an understanding and execution of best practice advocacy.
  • Participate in annual licensing audits and ensure successful completion.
  • Develop/support working relationships with community organizations to foster volunteerism, donations and access to services outside and while in shelter.
  • Attend Board meeting when invited to report on shelter program.
  • Attend fundraising events, open houses, and any other events hosted by the organization as needed.
  • Provide in-service trainings for agency as requested.
  • Ensure department handbooks and procedures are current and being followed. Update handbooks and procedures as needed, in coordination with the Programs Director and Executive Director.
  • Attend internal and external community meetings in representation of the agency to ensure strong collaboration.
  • Facility Oversight
  • Ensure shelter facility is organized and well-kept according to agency standards and ensure shelter supplies are maintained and organized in coordination with the Lead Advocate.
  • Walk through the building at least once per week to identify maintenance projects and create a plan of completion with due dates.
  • Coordinate with the Facilities Committee regarding major maintenance, repairs, replacements, renovations, etc.
  • Children’s Learning Center Supervision:
  • Ensure a fully staffed program, including recruiting staff and interns as needed, managing staff schedules, hiring, and staff training/development.
  • Assume responsibility for the development and maintenance of the Children’s Learning Center services and activities.
  • Oversee the facilitation of at least one children support group each week.
  • Coordinate and schedule programs, activities and presentations for the children staying at the shelter through the children’s victim advocate and other community partners.
  • Provide advocacy for children and parents when needed.
  • Oversee the general safety and upkeep of the Children's Learning Center and equipment.
  • Ensure environment, supplies, and materials are child-friendly and appropriate.
  • Any other activities requested by the Programs Director and Executive Director.

Minimum HS Diploma or GED required.

Bachelor’s degree in behavioral/family/social science is preferred.

Minimum 2 years victim advocacy experience.

Minimum 1 year of supervision experience preferred.

Bilingual Spanish language is a plus.


  • Experience with providing trauma-informed services and/or developing programs for a trauma-informed work environment
  • Must be able to work effectively with diverse populations and cultivate inclusivity
  • This position requires a basic understanding of the definition, dynamics, & causes of domestic/sexual violence
  • Excellent verbal and written communication skills
  • Proficient with technology and database entry/reporting
  • Must be able to work well independently and with various teams and committees
  • Must be able to manage schedule/duties and competing priorities
  • Strong problem-solving skills
  • Professional & reliable
  • Must clear a Criminal Background Investigation and Child Abuse Database check
  • Must complete CPR/First Aid certification training within first 30 days of hire


Equal Employment Opportunity

SVS is an equal opportunity employer. We will extend opportunities to all individuals with-out regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms SVS’s commitment to principles of fair employment and the elimination of all discriminatory practices. We strongly encourage people of color, people from historically marginalized communities, people with disabilities, and other people who would bring diverse experiences to our community to apply.

pdfApplication of Employment

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