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Community Case Manager

JOB TITLE: Community Case Manager

South Valley Services is a non-profit organization whose mission is to provide safe shelter and supportive services to anyone experiencing psychological, physical, emotional, economic or sexual abuse at home. South Valley Services’ programs aim to empower individuals and communities to recognize their self-worth and to develop the necessary skills to reach their greatest potential, contributing to the collective wellbeing of the community.

The Community Resource Centers offer case management and referral services to domestic violence victims and local families using a coordinated community response model across multiple disciplines. The Community Resource Centers’ main offices are located in Riverton and West Jordan and have satellite offices located in various libraries across Salt Lake
County to make services more accessible to residents of the community.

Full-time Hourly (Non-exempt, 40 hours per week)

• Ability to pass a background check
• Bilingual in English and Spanish preferred
• Knowledge of Microsoft Word, Excel, Power Point, and Outlook Programs
• Valid Driver License, up to date auto insurance, reliable transportation
• Ability to travel to satellite offices daily from West Jordan
• Knowledge of community resources
• Strong public relations skills, ability to speak before large audiences, and able to actively
participate in community engagement
• Ability to work sensitively and effectively with various populations.

• Bachelors Degree in human services field or closely related or a current college student
Junior or senior year in the field of social work, behavioral science or closely related.
• A minimum of two years case management experience working in the field of domestic
violence and/experience working with families in crisis/equivalent education and

$16.00 per hour

Directly Reports to the Community Resource Center Director

1. Work in the main offices and satellite offices to provide case management to
residents of the SVS shelter and community clients across Salt Lake County
2. Provide clients with case management services, including but not limited to;
development of safety and action plan, initial case management assessment, referral
services, advocacy, assist in identifying barriers and resources, etc.
3. Maintain case management notes and documentation in compliance with Family
Violence Prevention and Services Act, Victims of Crime Act, and Violence Against
Women Act confidentiality mandates.
4. Promote high ethical and professional standards in all relationships and activities
5. Help households find permanent housing when applicable
6. Make sure households are qualified for CoC or other housing programs
7. Collaborate with shelter staff to identify perspective candidates for housing

Case Managers are responsible for the provision of services to community residents specializing in assisting victims of domestic violence that need help in the community. They empower and support victims as they work on their action/safety plans. They work collaboratively with other agency staff and community service providers to ensure the safety, security and well-being of victims of domestic violence and community residents who need assistance.