Resident Advocate Healthcare Support - Full Time (Tooele Site)

Title: Resident Advocate/Healthcare Support

Department:  Shelter

Location:  Tooele County Site

Supervisor:  Shelter Director

Category:  Full time (40 hours per week)

FLSA Status:  Non-exempt

Pay:  $17.00 per hour (Increase for current Resident Advocate $1.00 per hour increase

on current rate)

Differentials available for bilingual English/Spanish speaker and weekend hours

Schedule:  Flexibility in shifts worked is required as Shelter Services operate 24 hours a day, 365 days a year.  Available shifts may include: 6 am-2pm; 9am-5pm; 2pm-10pm; and 10pm-6pm.

GENERAL PURPOSE             

The Resident Advocate/Healthcare Support (RA/HS) divides their time between Resident Advocate Duties (approximately 40%) and Healthcare Support Duties (approximately 60%). The division of duties may vary based on organizational need.

The Resident Advocate/Healthcare(RA/HS) Support must be fully trained as a Resident Advocate and will provide help-line advocacy and in-house advocacy with Shelter residents.

This position is a specialty Resident Advocate role, primarily responsible for increasing access to healthcare and health-related education for survivors of domestic violence. The RA/HS will be based out of the SVS Shelter but will also work with the SVS Community Resource Center team and community healthcare providers in the southwestern area of Salt Lake County. This RA/HS will be responsible to maintain confidentiality, security, safety and provide trauma-informed advocacy for survivors.

The RA/HS will work in partnership with the Utah Domestic Violence Coalition and other community-based victim service provider agencies to assess survivor health-related needs, develop a plan to coordinate access to healthcare, and employ strategies to increase access to primary healthcare and health-related support for survivors.

South Valley Services is a non-profit organization whose mission is to provide services to survivors who have experienced domestic abuse and sexual violence, and help them realize their own strength, courage, and resilience while on their path to an empowered future.


  • Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.
  • Provide supportive advocacy, active listening, and support residential living needs for Shelter residents including help answering questions and providing supplies.
  • Ensure confidentiality and proper handling of all client information.
  • Clean resident bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing bathrooms.
  • Conduct safety and security checks of residents and property by moving inside and outside the facility.
  • Perform CPR and administer First Aid as needed.
  • Engage the local health department to develop a partnership that supports the plan to increase access to healthcare, vaccines, and mobile health/primary health care for survivors of domestic violence.
  • Implement the recommended plan internally and provide ongoing follow-up with survivors accessing Shelter services and referred community survivors.
  • Maintain a coordination role with community partners to support the success of the plan.
  • Survey client progress with increased access to healthcare and satisfaction with services.
  • Document and track all healthcare advocacy services and activities and provide monthly progress reports.


  • Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
  • Provide information and updates at organizational meetings.


  • Minimum of 1 year experience working with abuse survivor population.
  • Ability to communicate clearly and concisely both verbally and in writing in English.
  • Proficiency in Microsoft Word, Excel, Power Point, and Outlook.
  • Ability to demonstrate/utilize compassion, empathy, and respect.
  • Pass and maintain a cleared Direct Access Clearance System background check
  • Obtain First Aid and CPR Certification within 30 days and recertify every two years.

PREFERRED QUALIFICATIONS                                   

  • 2+ years’ experience working with the public
  • Experience with telehealth requirements and ethics.
  • Bilingual English/Spanish speaker.


The work area is an office environment and the majority of time is spent sitting at a desk answering phone lines, entering information into a computer, and meeting with clients. Moving around the Shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the Shelter during all weather conditions. Other tasks may be necessary for the maintenance of the Shelter and safety of the residents.

EQUIPMENT USED                           

  • Operation/use of basic office equipment such as telephone, computer, fax, and copy machine.
  • Operation/use of basic cleaning tools such as mop, broom vacuum, and washer/dryer.

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job.  Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Contact SVS Human Resources for assistance.

For questions, please email


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