Resident Advocate - Part Time (Salt Lake County Site)

Title: Resident Advocate

Department: Shelter            

Location: Salt Lake County Site

Supervisor: Shelter Director

Category:  Part time (16 or 24 hours per week)

FLSA Status: Non-exempt

Pay:  $16.00 per hour (differentials available for language/weekend hours)

Schedule: Flexibility in shifts worked is required as Shelter Services operate 24 hours a

day, 365 days a year. Available shifts may include: 6am–2pm; 9am–5pm;

2pm–10pm; and 10pm–6 am.

GENERAL PURPOSE                                     

The Resident Advocate is primarily responsible for attending to the needs of Shelter residents, providing crisis support to callers on the 24-hour help line, and supporting the safety, cleanliness, and maintenance of the Shelter facility.

South Valley Services is a non-profit organization whose mission is to provide options to anyone who has experienced domestic and sexual violence.


  • Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.
  • Provide supportive advocacy, active listening, and support residential living needs for Shelter residents including help answering questions and providing supplies.
  • Ensure confidentiality and proper handling of all client information.
  • Clean resident bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing bathrooms.
  • Conduct safety and security checks of residents and property by moving inside and outside the facility.
  • Perform CPR and administer First Aid as needed


  • Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
  • Monitor activity on Security Camera System to maintain safety of clients and security of property.
  • Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.


  • Ability to communicate clearly and concisely both verbally and in writing in English.
  • Ability to demonstrate/utilize compassion, empathy, and respect when interacting with Shelter residents and survivors on the 24-hour helpline.


  • Education or experience in any Human Services field
  • Bilingual (English/Spanish)


  • Pass and maintain a cleared Direct Access Clearance System background check.
  • Obtain First Aid and CPR Certification within 90 days and recertify every two years.


The work environment includes an office environment with the majority of time sitting at a desk answering phone lines and entering information into a computer. Moving around the Shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the Shelter during all weather conditions. Other tasks may be necessary for the maintenance of the Shelter and safety of the residents.


Ability to operate basic office equipment such as telephone, computer, fax and copy machine, and camera security system; and basic cleaning tools such as mop, broom, vacuum, washer and dryer.


Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job.  Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.

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