Diversion Specialist


South Valley Services (SVS) is a non-profit organization whose mission is to provide options to anyone who has experienced domestic violence. We provide counseling, case management, prevention, and shelter to help individuals and families build lives free from violence. Our programs aim to empower individuals to recognize their self-worth and develop the necessary skills to reach their full potential. SVS believes advocacy, prevention, and safety are the primary tools in eliminating domestic violence. To achieve this goal, SVS groups these three strategies into the following service areas:

  • The Sanctuary: provides shelter for women, men, and children seeking a safe place away from domestic violence
  • Community Resource Centers (CRCs): provide case management and supportive services from community-based locations to make accessing services more attainable
  • Prevention and Education informs and educates the public regarding domestic violence and how to recognize, respond, and refer individuals who need services

Equal Employment Opportunity

SVS is an equal opportunity employer. We will extend opportunities to all individuals with-out regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms SVS’s commitment to principles of fair employment and the elimination of all discriminatory practices.


Full‐time hourly (Non-exempt, 40 hours per week)

Hiring 1 full time position:

3 shift options:

1 – Monday, Wednesday, Thursday, Friday, Saturday 2pm-10pm

2- Sunday 5pm-1am, Tuesday 9am-5pm, Wednesday 9am-5pm, Thursday 5pm-1am, Saturday 10pm-6am (Tuesday and Wednesday’s shifts are flexible)

3- Sunday 2pm-10pm, Tuesday 2pm-10pm, Wednesday, Thursday, Friday 10pm-6am


  • Excellent customer service and public relations skills.
  • Understanding of the definition, dynamics and causes of domestic violence.
  • Strong communication and problem-solving skills.
  • Able to coordinate well with others, and work effectively with a variety of people.
  • Professional and reliable.
  • Bilingual, Spanish is preferred


  • Experience working with people, preferably in a human service field.


Reporting Relationships:

Directly Reports to the Shelter Director


The Diversion Specialist Advocate is responsible for working with shelter staff and the case management team to identify individuals who are seeking shelter but who are not in immediate danger and working with these individuals to find long-term housing solutions. The Diversion Specialist Advocate is also responsible for:

  • Assisting, advocating on behalf of and providing for the needs of shelter residents.
  • Implementing strategies to ensure for the safety and security of shelter residents.
  • Providing a supportive and compassionate environment for shelter residents.
  • Providing a positive connection between the community and the shelter.


  • Identify alternative housing options and community resources for hotline callers and case management clients who may think that shelter is their only option.
  • Provide referrals to individuals who are homeless or could become homeless due to domestic violence but are not in immediate danger.
  • Reach those individuals who are impacted by domestic violence and are in danger of becoming homeless.
  • Work with SVS' community case managers to identify and meet with clients who could benefit from diversion.
  • Engage in safety planning and follow-ups with individuals who have been referred for diversion.
  • Connect individuals with the Community Resource Centers for long-term case management as necessary.
  • Train victim advocates and case managers to help those who call the hotline find alternative housing options.
  • Provide information and answer questions for residents.
  • Provide needed items to clients when requested and communicate unfulfilled requests to
  • Become familiar with clients’ needs by reading files, logs, and notes.
  • Respond to clients’ needs in a helpful and courteous manner.
  • Actively listen to clients, show empathy, and provide encouragement and support.
  • Ensure sleeping rooms are clean, stocked, prepared and ready for new residents when vacant.
  • Assume responsibility for the operation of the 24-hour hotline.
  • Courteously answer all incoming phone calls.
  • Prepare, record, and files hotline information when received.
  • Approve new shelter residents per established guidelines.
  • Complete intake of new residents when they arrive per established guidelines.
  • Properly record, copy, file and distribute new client information.
  • Assist, support and encourage client’s completion of daily chores.
  • Ensure safety, sanitation and health regulations are adhered to at all times.
  • Attending all monthly staff meetings, training, and other mandatory meetings.
  • Assist with special projects and events.
  • Keep current on shelter policies and procedures.
  • Model appropriate professional boundaries with clients, staff, vendors, volunteers and donors.

SVS Application of Employment

Submit the Employment Application and Resume here *
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