Graveyard Resident Advocate (Price, UT)
Title: Graveyard Resident Advocate
Department: Shelter
Location: Colleen Quigley Center (Price)
Supervisor: Shelter Manager
Category: Full or Part time (24 to 32 hours per week)
FLSA Status: Non-exempt
Pay: $18.00 per hour
Additional hourly differentials (extra pay for working non-standard hours or possessing language skills) are available for all hours actually worked:
- $2.00 per hour for Resident Advocate graveyard/weekend hours; and
- .50 cents per hour bilingual English/Spanish fluency.
Additionally, this position may be eligible for a travel stipend of $15.00 per shift if the employee resides outside of Carbon County.
Schedule: Graveyard shift is 10pm – 600 am. Flexibility in shifts worked is required as shelter services operate 24 hours a day, 365 days a year.
GENERAL PURPOSE
The Graveyard Resident Advocate is responsible for assisting shelter residents, offering crisis support to callers via the 24-hour help line, and maintaining the safety, cleanliness, and upkeep of the Shelter facility.
The Graveyard Resident Advocate position may require a significant amount of time to be spent completing office duties, cleaning, and restocking if/when resident/caller needs are minimal, especially during quiet night time hours.
South Valley Services is a survivor-centered organization where individuals impacted by domestic abuse and sexual violence can realize their own strength, courage, and resilience while on their path to an empowered future.
ESSENTIAL DUTIES & RESPONSIBILITES
- Demonstrate regular and reliable The ability to arrive on time and work scheduled shifts is necessary to provide the required level of service to clients.
- Answer/respond to the 24-hour help line; provide crisis advocacy; safety planning support, referrals, and information to support callers with guidance and resources; and document all activities in an electronic database.
- Provide supportive advocacy, active listening, and support residential living needs for Shelter residents, including help answering questions and providing supplies.
- Complete office duties, deep cleaning tasks, and restocking duties during night time hours when resident/caller needs can be minimal.
- Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
- Ensure confidentiality and proper handling of all client information.
- Perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing.
- Conduct safety and security checks of residents and property by moving inside and outside the facility.
- Perform CPR and administer First Aid as needed.
OTHER DUTIES & RESPONSIBILITIES
- Attend all required meetings and complete all required training.
- Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
- Monitor activity on camera security system to maintain safety of residents and security of property.
- Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.
- Complete other duties as assigned.
QUALIFICATIONS & SKILLS
- Ability to communicate clearly and concisely both verbally and in writing in English.
- Ability to demonstrate/utilize compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.
- Ability to work collaboratively with SVS staff.
REQUIRED AFTER HIRE TO MAINTAIN QUALIFICATION FOR EMPLOYMENT
- Achieve and maintain eligible status on Direct Access Clearance System (DACS) criminal background check.
- Obtain First Aid and CPR Certification within first 30 days and recertify every two years to keep certification current.
- Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within first six months of employment.
PREFERRED QUALIFICATIONS
- Education or experience in any Human Services field.
- Bilingual (English/Spanish) fluency.
WORKING CONDITIONS & PHYSICAL DEMANDS
The work environment includes an office environment and a residential shelter environment. Answering the helpline, talking to callers, and entering information into a computer is required. Moving around the shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the shelter during all weather conditions. Other tasks may be necessary for the maintenance of the shelter and safety of the residents.
EQUIPMENT USED
Operation/use of general office equipment such as telephone, computer, scanner, and copy machine, and camera security system. Use of general cleaning supplies and tools/equipment such as a mop, broom, vacuum, and washer/dryer.
Use of shovel and battery-operated snow blower during winter storms.
Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.