Victim Advocate (Part-Time, 3 Positions Available)

South Valley Services (SVS) is a non-profit organization whose mission is to provide options to anyone who has experienced domestic violence. We provide counseling, case management, prevention, and shelter to help individuals and families build lives free from violence. Our programs aim to empower individuals to recognize their self-worth and develop the necessary skills to reach their full potential. SVS believes advocacy, prevention, and safety are the primary tools in eliminating domestic violence. To achieve this goal, SVS groups these three strategies into the following service areas:

  • The Sanctuary: provides shelter for women, men, and children seeking a safe place away from domestic violence
  • Community Resource Centers (CRCs): provide case management and supportive services from community-based locations to make accessing services more attainable
  • Prevention and Education: informs and educates the public regarding domestic violence and how to recognize, respond, and refer individuals who need services

CLASSIFICATIONS

Part-time (non-exempt, 24 hours per week)

SCHEDULE ($1 more per hour for graveyard shifts)

Days, evenings, and overnight shifts

  • 1st - Thursday, Friday, Saturday 10 PM -6 AM 

  • 2nd - Saturday, Sunday, Monday 5 PM -1 AM

  • 3rd – Monday & Wednesday 5 PM -1 AM and Thursday 5 PM - 1 AM

SALARY

$14.50

DUTIES

  • Assume responsibility for meeting the needs of shelter residents in a helpful & courteous manner
  • Provide information & answer questions for residents
  • Provide needed items to clients when requested & communicate to management when needs are unfulfilled
  • Become familiar with client needs by reading files, staff logs, & clients notes
  • Actively listen to clients & demonstrate empathy, encouragement, & support
  • Ensure sleeping rooms are clean, appropriately stocked, & ready for new residents
  • Assume responsibility for the 24-hour hotline
  • Answer all hotline calls in a professional & courteous manner
  • Prepare, record, & file hotline call information
  • Approve new shelter residents utilizing established guidelines
  • Maintain a supply of intake files for new clients
  • Complete intake of new clients upon their arrival
  • Record, copy, file, & distribute new client information
  • Assume responsibility for shelter upkeep & maintenance
  • Assist, support, & encourage client completion of daily chores
  • Ensure all safety, sanitation, & health regulations are adhered to at all times
  • Ensure completion of assigned tasks & duties
  • Ensure walkways are clean & safe in the event of inclement weather
  • Ensure general use areas are appropriately stocked & available for use
  • Ensure all areas of the shelter are clean & sanitary
  • Record, mark, & stock perishable food items when received
  • Maintain organization & cleanliness in all storage areas, rotate stock as needed
  • Attend mandatory staff meetings & training
  • Assist with special projects & events
  • Update room & chore list daily
  • Maintain knowledge of current shelter policies & procedures
  • Provide community education programs
  • Model appropriate professional boundaries with clients, staff, vendors, volunteers, & donors

QUALIFICATIONS

  • Excellent customer service & public relations skills
  • Understanding of the definition, dynamics, & causes of domestic violence
  • Strong communication & problem-solving skills
  • Able to coordinate well with others & work effectively with a variety of people
  •  Professional & reliable
  •  Bilingual Spanish preferred

EDUCATION/EXPERIENCE

Experience working with people, preferably in a human service field

REPORTING RELATIONSHIP

Directly reports to the Shelter Director

APPLY

Send a cover letter detailing relevant experience and resume to .